Climax Vacations Customer Protection

When you travel with Climax Vacations, we strive to make every part of your trip feel like, well, a vacation. Unfortunately, there are times when things do not go as planned. We think it’s important that you know exactly what you can expect from us and that you can purchase insurance coverage for added peace of mind.

Change Fees: Customers who experience a Controllable Event will always have the Climax $135 per person change fee waived by JetBlue Vacations. If there is an Uncontrollable Event, the compensation policy is consistent with JetBlue Airways’ Travel Alerts, located at the top of jetblue.com. When rebooking is the Customer's Choice, customer must pay the Climax $135 per person change fee and any applicable change fees charged by the hotel and other travel suppliers. There may also be an increase in the package price.

If airfare price goes up: In a Controllable Event, if airfare price goes up at rebooking, Climax Vacations will rebook the airfare to the same destination for dates set by the airline at no additional fee. Travel must be rebooked within the preset timeframe. In an Uncontrollable Event, compensation policy is consistent with the one set out for specific Climax Airways’ Travel Alerts, in a link located at the top of climaxvacation.com. When rebooking is the Customer's Choice, customer will be responsible for any increase in airfare, which must be paid at time of rebooking.